Rob Berini  Vice President, Global Service Line Lead – Retail Banking, Multichannel Customer Acquisition & Servicing, Genpact Ltd

Rob has over 20 years of consulting and solutions experience with expertise in Emerging Technology Strategy, Innovation, and Multi-Channel Transformation. He has worked with nearly all of the leading global financial services institutions, with a particular focus on consumer and small business banking, payments and wealth management. Mr. Berini is a published author, and has contributed articles to publications such as Bank Systems and Technology.

Nick Miller  President, Clarity Advantage Corporation

Nick Miller and Clarity help banks generate more profitable relationships faster with small and medium-sized businesses, their owners, and employees. The firm consults on sales targeting and segmentation, value propositions, sales process, customer experience, and staff development. During the last thirty years, Nick's clients have included many of the fifty largest banks in the U.S. and Canada and their subsidiaries in the Caribbean and Latin America. 

Mary Beth Sullivan Managing Partner, Capital Performance Group

Mary Beth Sullivan has 25 years of experience in financial services, both as a practitioner and an advisor to senior managers and directors. Mary Beth is a founding partner of Capital Performance Group LLC, a management consulting firm that provides advice, research, analysis, and project management services to the financial services industry.




Bill Hippensteel   Managing Director for Knowledge Network and Content, BAI

Bill is responsible for tracking global industry trends and opportunities for BAI and for directing related development of BAI retail banking education, publishing, training and related research to provide critical strategic resources for the retail banking industry.  He has over 30 years of financial services industry experience including BBVA Compass, BMO Harris and Fifth Third Bank.  Bill holds an MBA in marketing from Western Michigan University and is a graduate of the Stonier Graduate School of Banking and the Wharton Business School/BBVA Marketing Graduate Program.