Rob Berini  Director, Technology Strategy and Architecture, Deloitte Consulting LLP

Rob has over 17 years of consulting and solutions experience with expertise in Emerging Technology Strategy, Innovation, and Multi-Channel Transformation. He has worked with nearly all of the leading global financial services institutions, with a aprticular focus on consumer and small business banking, payments and wealth management. Mr. Berini is a published author, and has contributed articles to publications such as Bank Systems and Technology.

Nick Miller  President, Clarity Advantage Corporation

Nick Miller and Clarity help banks generate more profitable relationships faster with small and medium-sized businesses, their owners, and employees. The firm consults on sales targeting and segmentation, value propositions, sales process, customer experience, and staff development. During the last thirty years, Nick's clients have included many of the fifty largest banks in the U.S. and Canada and their subsidiaries in the Caribbean and Latin America. 

Marianne Seiler, Ph.D.
,  Senior Principal, Financial Services Analytics, Accenture Analytics

Marianne’s specialty is in customer, marketing and sales analytics. Marianne works with her client’s marketing, sales and customer service executives to drive growth and shareholder value through the application of analytics. Her special expertise is in helping clients restructure organizations, re-engineer processes, and implement enabling technologies and establish performance metrics necessary to convert ‘analytic insights into market actions’. 

John A. O'Connor  BenchMark Consulting International

John holds extensive experience in bank management, reengineering, product launches, project management, mergers and consolidations. Since joining BenchMark in 1989, John has executed consulting engagements in commercial banking including corporate lending and Middle Market, loan operations, and business banking.  

Bill Hippensteel   Managing Director for Knowledge Network and Content, BAI

Bill is responsible for tracking global industry trends and opportunities for BAI and for directing related development of BAI retail banking education, publishing, training and related research to provide critical strategic resources for the retail banking industry.  He has over 30 years of financial services industry experience including BBVA Compass, BMO Harris and Fifth Third Bank.  Bill holds an MBA in marketing from Western Michigan University and is a graduate of the Stonier Graduate School of Banking and the Wharton Business School/BBVA Marketing Graduate Program.